Certified Debt Collection & Recovery Management Professional

The course is designed to develop the skills and knowledge of business managers in managing credit portfolios and ascertaining acceptable credit risk, by introducing basic analytical techniques and tools and essential credit risk analysis methodology.

Participants will also acquired knowledge in effective debt management in perfecting credit risk management.

Upon completing this programme, you are able to:

• Understand the collection process and its prerequisites for a successful business
• Select the appropriate collection strategies to improve cash flow and minimize bad debt losses
• Develop and formulate a collection policy framework for their organizations

Who Should Attend:

This workshop is for executives involved or responsible in formulating, enforcing and implementing credit policies, and debt collection:

• Collection Officers
• Sales & Marketing Executives
• Credit Officers & Analyst
• Business Owners and Operations
• Customer service and Relationship managers

Benefits:

• Deal with delaying or non-payment excuses and reduce credit exposure of difficult customers effectively
• Collect from financially distressed debtors
• Grasp the importance of strategic importance of credit collection management and commercial/business awareness
• Master the art of collecting debts through phone and the three phases of collection call
• Successfully implement a proactive and practical credit management and debt recovery strategies to address delay/non payments
• Better understand different methods of collection (including negotiation) on debts
• Lay groundwork to make collection efforts produce better results
• Comprehend the legal perspective in debt collections and maximizing debt recovery through ligation procedures
• Write effective letters, faxes and emails that are shorter, clearer and deliver desired results
• Make the right decisions in credit collection and increase your organization’s Return on Investment (ROI)
• Use different debt collection techniques to different situations designed specifically for your customers

Outline:

• Effectiveness in Collection:
• Why Collection Efforts Fail
• Common Approach vs. Creative Collection
• Strategy for Effective Collection
• Implementing Effective Debt Collection
• Credit culture and practice
• Negotiating with Debtor:
• The Objective
• The Process
• Good Negotiations Strategy
• Common Debtor Tactics
• Group Exercise: Solutions on how to collect from difficult debtors
• Understanding Debtor’s Behavior:
• Why does debtor refuse to pay / delay payments
• How to make an Effective Collection
• Process of Effective Collection Call
• Effectiveness in Collection:
• Why Collection Efforts Fail
• Common Approach vs. Creative Collection
• Strategy for Effective Collection
• Implementing Effective Debt Collection
• Credit culture and practice
• Understanding Debtor’s Behavior:
• Why does debtor refuse to pay / delay payments
• How to make an Effective Collection
• Process of Effective Collection Call
• Negotiating with Debtor:
• The Objective
• The Process
• Good Negotiations Strategy
• Common Debtor Tactics
• Group Exercise: Solutions on how to collect from difficult debtors