This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
DurationThis is a comprehensive certification workshop in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and much more.
1 - Understanding Customer Service
- Describing
- Identifying Expectations
- Committing yourself to the service
2 - Focusing on the Customer
- Creating a positive first Impression
- Identifying and Meeting the Customer’s Needs
- Creating a Positive Last Impression
3 - Handling Complaints
- Making it Easy for Customers to Complain
- Resolving the Problem
- Coping with Upset and Difficult Customers
4 - Delivering Excellent Customer Service on the Telephone
- Answering the Telephone
- Projecting a Positive Image Using Your Voice
- Transfering Calls
- Taking Meaningful Messages
5 - Coping With Stress
- Describing Stress
- Taking Preventive Measures
- Overcoming Stress
Certificate:
Government of Dubai, UAE
Trainer:
- Master Degree
- Trained Professional
- Vast Experience
Musheref Institute was established in 1999 as a premier center for learning, development and mental awareness of education for the new generation. From the last 19 years, Musheref Institute has delivered quality training in many business-related categories.
Musheref Institute is an accredited center by Government of Dubai. Through its innovative teaching methodologies, a wide range of training courses are delivered by keeping in mind the industry standards for quality training delivery.
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
This course will teach you how to properly provide, supervise and deliver quality customer service. You will learn what is included in the customer service, why we need to deliver quality service and much more.
Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
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