This course is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire
DurationThis program is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire company image. Here, the common Seven Steps of Telesales will also be explored.
Study Options:
- One-to-one study
- In-House
- On-Campus
- Self-study (distance learning)
Why Select Berkeley Middle East Training:
- Comprehensive practice sessions to prepare for exams
- Expert trainers
- Individual home assignments
- Full compliance with the guidelines and standards for the preparation of the exam
- Flexible schedule
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will equip participants to handle calls professionally and efficiently.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
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