This course is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire
DurationThis program is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire company image. Here, the common Seven Steps of Telesales will also be explored.
Study Options:
- One-to-one study
- In-House
- On-Campus
- Self-study (distance learning)
Why Select Berkeley Middle East Training:
- Comprehensive practice sessions to prepare for exams
- Expert trainers
- Individual home assignments
- Full compliance with the guidelines and standards for the preparation of the exam
- Flexible schedule
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
The key to customer retention and purchase recurrence is strong brand-consumer relationships. You must know exactly how to manage customer relationships if you want your business to grow from strength to strength.
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
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