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Certificate In Customer Relationship Management (Advance)

by Berkeley Middle East Training

This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.

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img Duration

Flexible Schedule

Course Details

This program will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
Topics:
- The need for CRM/CRM as a strategy
- Implementation of CRM
- Using customer data for designing offers
- Lifetime value of a customer
- Determining ROI of CRM initiative
- Evaluating customer profitability and developing a strategic cost advantage
- Retaining Customers
Study Options:
- One-to-one study
- In-House
- On-Campus
- Self-study (distance learning)
Why Select Berkeley Middle East Training:
- Comprehensive practice sessions to prepare for exams
- Expert trainers
- Individual home assignments
- Full compliance with the guidelines and standards for the preparation of the exam 
- Flexible schedule 
Berkeley Middle East Training is an accredited and internationally recognized consulting firm for training and business in UAE, UK, USA and Canada. It specializes in delivering professional quality education to equip you in meeting 21st Century challenges. 
 
Berkeley Middle East Training is the first choice for individuals seeking professional development and businesses aiming for talent management, performance and capability enhancement and succession planning solutions. 
 
Why Choose Berkeley Middle East Training:
 
- Innovative learning techniques are utilized
- Qualified Instructors
- Both In-class and online support available
- Comprehensive learning and practice sessions
View Detailed Profile

  • Dubai World Trade Centre Branch

    2201, 22nd floor, Sheikh Rashid Tower, DWTC, Dubai World Trade Centre, Dubai

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    55 years ago

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    55 years ago

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