This course will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
DurationThis program will provide participants with concepts and practice exercises of quality customer service delivery in the banking context.
Who Can Do?
Functional staff who deal with customers and are responsible for service quality levels.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This is an interactive and highly participative course where the attendees are allowed and encouraged to address issues in a practical way which clarifies the relationship between business strategy and customer care.
This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.
This course is designed to give a comprehensive understanding of quality customer service foundation and it focuses on developing life-long customer relationships strategies.
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
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