This course will teach you how to handle difficult situations and customers in a confident and effective manner. You will learn how to maximize customer contact, develop loyalty and provide excellent customer service in the aviation industry
DurationThis program will teach you how to handle difficult situations and customers in a confident and effective manner. You will learn how to maximize customer contact, develop loyalty and provide excellent customer service in the aviation industry.
Objectives:
- Defining Good Customer Service
- Dealing with Difficult, Rude or Indifferent Customers
- Achieving Real Excellence in Customer Service
- Handling Complaints with Empathy and Efficiency
- Caring for Yourself as well as your Customers
Outcomes:
- Make the most of every customer contact
- Handle difficult customers and situations
- Feel confident in any customer situation
- Develop customer loyalty
EHH Education provides training courses for hospitality, tourism, general service industry and the aviation industry in an effort to provide qualified, competent and skilled human capital for all these sectors.
Anyone looking for a venue to receive recognition and validate their experience, EHH Education provides the right mix of courses and learning platform for all to achieve this.
EHH Education has always been on the lookout for passionate individuals who wish and aspire to further their career in hospitality, culinary and aviation industry.
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This is a short blended (on-campus, online, distance learning) program of Travel and Tourism in COTHM Dubai which is approved by KHDA.
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This training will give the delegates a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport.Â
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