This training will help in developing and improving call center skills and knowledge of the delegates.
DurationThis training will help in developing and improving call center skills and knowledge of the delegates.
Topics:
YourOwn Institute of Training and Professional Development is a KHDA and DED-approved training provider in Dubai. It is led by experienced education experts, professional consultants and world-class trainers.
Backed by extensive market surveys and research, the institute was established to facilitate the professionals in upgrading skills through career-stimulating training and development programs.
Features:
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.
This course will teach you how to properly provide, supervise and deliver quality customer service. You will learn what is included in the customer service, why we need to deliver quality service and much more.
This course will accelerate the efficiency of the front office and help the firm grow sales. Some of the topics covered here include revenue management and incorporating the latest technology and their applications.
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