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Call Center Training

by YourOwn Institute of Training and Professional Development

This training will help in developing and improving call center skills and knowledge of the delegates. 

AED 1500

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YourOwn Institute of Training and Professional Development Logo

img Duration

12 Hours

Course Details

This training will help in developing and improving call center skills and knowledge of the delegates. 

 

Topics:

  • Introduction and Course Overview
  • What’s Missing in Telephone Communication?
  • Verbal Communication
  • Who are Your Customers?
  • To Serve and Delight
  • Listening Skills
  • Asking the Right Questions
  • Saying No
  • Sales by Phone
  • Taking Messages
  • Staying Out of Voice Mail Jail
  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Perfecting the Script
  • Going Above and Beyond
  • Handling Objections
  • Closing the Sale
  • Feelings
  • Changes in the Customer
  • Negotiation
  • It's More Than Just a Phase
  • High Impact Moments
  • Tips for Chatty Callers
  • This is My Mentor, Roger
  • Phone Tag and Getting the Call Back
  • Dealing with Difficult Customers
  • Stress Busting
  • News from Within
  • Wrapping Up
  • Workshop Wrap-Up

Special Message

Online and on-site classes/discounts for groups

YourOwn Institute of Training and Professional Development is a KHDA and DED-approved training provider in Dubai. It is led by experienced education experts, professional consultants and world-class trainers.

Backed by extensive market surveys and research, the institute was established to facilitate the professionals in upgrading skills through career-stimulating training and development programs. 

 

Features:

  • Committed to 100% Customer happiness
  • Career counseling
  • Excellent consultation
  • Providing a wide range of courses from all major sectors of the business world
  • Offering both online and on-site classes
View Detailed Profile

  • Bur Dubai Branch

    304 SAFA-C building, Next to Burjuman Metro Station, Adjacent to Max Fashions, Khalid Bin Waalid Road, Bur Dubai, Dubai

2 Reviews

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    (Institute Review)

    55 years ago

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  • (Institute Review)

    55 years ago

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