Train from one of the "Top 10 Aviation Training Institute” and get Certified for your IATA Passenger Ground Services. This training will help you in developing and enhancing your skills in Reservations & Departure Control system, Airport &
DurationAirline customer service agents are the face of an airline as they are the first point of contact for a passenger. They work for both airline and ground handling companies.
This position demands exceptional customer service and technological skills as they handle airport departure control and computer reservation systems (DCS and CRS).
The IATA Passenger Ground Services course helps learners to understand the role of Passenger Ground Services Agents in an airport from checking in passengers, boarding procedures, baggage handling and several other ground handling formalities on a routine basis up until the departure of the aircraft.
The Passenger Ground Services Course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), and the IATA Passenger Service Conference Resolutions Manual (PSCRM).
Objectives:
Understand how airlines and airports operate in relation to the provision of passenger services
Interpret the respective regulatory requirements related to passenger and baggage transport
Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
Understand how computer reservations and departure control systems operate
Learn about the latest technological innovations in passenger services
Modules:
Introduction to Airport and Airline Ground Operations
Computer Reservations and Departure Control System Functions
Check-In Procedures for Passengers and their Baggage (Airport and Off-site)
Conditions of Carriage, Boarding Procedures and Close-Out Messaging
Dangerous Goods Regulations
Managing Passenger Interactions
Aviation Security Requirements for Passenger and Baggage
Enhanced Passenger Facilitation
Future of the Industry
Why Select WingsWay:
International Certificates & Diplomas: Canada | UK | USA
Approved: By Relevant Government Authorities & KHDA (Dubai Knowledge & Human Dev. Auth.)
Onsite, Hybrid and E-Classroom Option: Online Virtual Instructor Led Training (VILT)
Trainers: Experienced | Qualified | Certified | Industry Specific work experience
Exam Preparation: Excellent passing record
Scholarships | Discounts | Special offers | EMI options
Exclusive Invitations: Events & Seminars
Convenient Locations
Added Free Sessions: Group Discussions | Leadership Focus
Internship at multiple airports in UAE
WingsWay Training Institute LLC, was recently awarded the ‘Best Training Institute’ in the Middle East Region and is a leading innovative skills provider for improving the way knowledge is imparted. Our training techniques and expert trainers extract hidden potential and transform students for global excellence through classroom training, practical exposure and instilling leadership qualities.
Authorized Training Center to provide training for:
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