Administration and Secretarial course

Course Outline:

Module 1: Introduction to Administration and Secretarial Roles

• Overview of administrative and secretarial responsibilities
• Understanding the importance of effective office management

Module 2: Office Communication and Etiquette

• Developing professional communication skills
• Understanding business etiquette in an office setting

Module 3: Time Management and Organizational Skills

• Strategies for effective time management
• Developing organizational skills for efficient workflow

Module 4: Document Management and Filing Systems

• Creating and maintaining organized filing systems
• Document handling and confidentiality

Module 5: Meeting and Event Coordination

• Planning and coordinating meetings and events
• Effective communication during meetings

Module 6: Technology in the Office

• Utilizing office software and tools
• Managing emails, calendars, and electronic documents

Module 7: Customer Service Skills

• Providing excellent customer service
• Handling inquiries and resolving issues professionally

Module 8: Travel and Accommodation Arrangements

• Planning and coordinating travel arrangements
• Managing accommodation bookings for business purposes

Module 9: Financial Administration Basics

• Basic financial record-keeping
• Handling petty cash and expense reports

Module 10: Professional Development for Administrative Roles

• Continuous learning and skill enhancement
• Networking and career growth opportunities