Administration and Secretarial course

by Spotlight Exam Preparation Center

Students will engage in practical exercises, case studies, and role-playing scenarios to apply the concepts learned in real-world administrative and secretarial situations.

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Spotlight Exam Preparation Center Logo

img Duration

36 Hours

Course Details

Course Outline:

Module 1: Introduction to Administration and Secretarial Roles

  • Overview of administrative and secretarial responsibilities
  • Understanding the importance of effective office management

Module 2: Office Communication and Etiquette

  • Developing professional communication skills
  • Understanding business etiquette in an office setting

Module 3: Time Management and Organizational Skills

  • Strategies for effective time management
  • Developing organizational skills for efficient workflow

Module 4: Document Management and Filing Systems

  • Creating and maintaining organized filing systems
  • Document handling and confidentiality

Module 5: Meeting and Event Coordination

  • Planning and coordinating meetings and events
  • Effective communication during meetings

Module 6: Technology in the Office

  • Utilizing office software and tools
  • Managing emails, calendars, and electronic documents

Module 7: Customer Service Skills

  • Providing excellent customer service
  • Handling inquiries and resolving issues professionally

Module 8: Travel and Accommodation Arrangements

  • Planning and coordinating travel arrangements
  • Managing accommodation bookings for business purposes

Module 9: Financial Administration Basics

  • Basic financial record-keeping
  • Handling petty cash and expense reports

Module 10: Professional Development for Administrative Roles

  • Continuous learning and skill enhancement
  • Networking and career growth opportunities

Spotlight Exam Preparation center was founded with a vision to bridge the gap between education and industry requirements.  At Our Training Institute, We Understand That Every Student Has Unique Learning Needs And Preferences.  We Go Beyond Just Imparting Knowledge. We Offer Comprehensive Support To Help You Succeed In Your Career.

Our instructors take the time to understand your learning style and adapt their teaching methods to suit your pace. We offer various course schedules, including part-time and weekend options, to accommodate your busy lifestyle. Our dedicated faculty and staff are always available to provide guidance, support.

  • Barsha Branch

    Suite #315, 3rd floor, Ivory Grand, Barsha, Dubai
  • Teacher's Name
  • N/A
  • Teacher's Experience
  • N/A
  • Gender
  • Female
  • Teacher's Nationality
  • Filipino

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