Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
DurationIT is essential to delivering today's business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management.
Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
ISO 27002 (Information Security Management System) Foundation Training from Veritas Assurance
Aims & Objectives
This document is designed to be used by organizations:
Understand the essential requirements and benefits of ISO 20000-1:2018
Outline the steps toward an effective IT Service Management system.
Attract and retain customers by meeting their current and future needs better.
Interpret ISO 20000-1:2018 requirements.
Grasp the application of risk-based thinking, Leadership, and process management.
Implement ITSMS in your organization.
Learning Outcomes
Having completed this course, you will be able to:
Learn the importance and benefits of an ISO 20000-1:2018 ITSMS.
Understand the essential requirements, terms, and definitions of ISO 20000-1:2018 and its structure, which incorporates the Annex SL common framework for management system standards.
Grasp the main concepts such as risk-based thinking, process approach, and PDCA
Who should attend?
Managers
Management representatives
ISO consultants
Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 20000-1:2018 ITSMS.
ISO 20000-1 (IT Service Management System) Foundation Training in Dubai, UAE.
Study Materials
This e-learning course provides study materials you can read after logging in or downloading (in PDF format). Use the study materials to reinforce key points, remember what you have already learned, and save them on your computer for future reference.
Assessment and course certificate
This training program includes a course certificate and an examination issued upon course completion. It’s an open book, and a 100% pass rate has been achieved till now.
End of Course Instruction
After completing the training session, the training certificate is ready on our LMS. The participant can print and download the certificate. It is also available for verification by entering the student code displayed on the certificate.
Prerequisite skills and knowledge
None required.
ISO 20000-1 (IT Service Management System) Foundation Training in Dubai, UAE.
Teaching Methods
Online
Enrollment duration: 90 days (starting from date of purchase)
No.of Video Modules: 12
Assignment Quiz
Learning documentations
Resources
Participant manual available
Assignments and Learning documentations available
Course time & Credits
Course duration: Approx 8 hrs (3 months duration)
CPD Points: 8
ISO Training in Dubai
ISO training in Dubai is essential for businesses, organizations, and individuals looking to enhance their knowledge and skills in international standards. The training provides participants with a comprehensive understanding of ISO standards and their implementation across various industries. With Dubai being a global business hub, it is crucial for professionals to stay up-to-date with the latest ISO requirements and practices. ISO Certification Training in Dubai not only equips individuals with the necessary expertise to implement ISO standards but also allows businesses to improve their operational efficiency, increase customer satisfaction, and gain a competitive edge in the market. Additionally, the training offers networking opportunities with industry experts and peers, fostering collaboration and knowledge sharing. Whether it is ISO 9001, ISO 14001, or any other ISO certification, undertaking training in Dubai guarantees a professional learning experience that can significantly benefit both individuals and organizations.
Why Choose Us
Veritas Assurance is the premier choice for ISO certification training in Dubai, providing unparalleled expertise and resources to help businesses achieve their certification goals. Our team of experienced trainers have extensive knowledge of the ISO standards and are dedicated to delivering high-quality training programs tailored to meet the specific needs of our clients. We understand the importance of ISO certification in today's competitive market and strive to equip businesses with the necessary tools and strategies to implement and maintain their certification. By choosing Veritas Assurance, businesses can be confident in receiving comprehensive and up-to-date training, exceptional customer service, and a commitment to their success.
Courses we offer
Veritas offers training programmers in Quality, Health- Safety, Environmental, Food Safety, Information Security and many other Management system both in house and at the client’s premises. A competent training policy is a fundamental issue for all business establishments. Veritas provides more than 30 training programmes in in the Field of Management systems. Customized training programs are also conducted for Corporate Business men, Industries, medium and small enterprises.
This is a 5-day intensive training course. It will teach you about developing required essential expertise in order to support a firm with the implementation and management process of an IT Service Management System as highlighted in ISO/IEC
Students will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved.
This is a foundation level training designed to teach you about the core elements and principles of ISO/IEC 20000 standard for IT Service Management.
This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively. Delegates completing the course will be presented wit
This course has been developed to provide participants with the knowledge to implement the procedures and forms based on the ISO 20000-1:2018 management system standard.
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